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Much of today's thought leadership is derivative. That is why we set up ThoughtLab as a multidisciplinary center that probes the latest management trends through an economic lens.
How cities are making their infrastructure smart, sustainable, and resilient The COVID-19 pandemic has been a defining moment for cities, changing how people live, shop, socialize, and travel, along with how businesses get work done. At the same time, it heightened public concerns about the environment and social equity, prompting greater attention from urban leaders […]
Discover how leading firms are improving the customer experience, creating efficiencies and driving business growth through digital transformation. This extensive global Broadridge study explores the financial, operational and strategic benefits of digital transformation. It charts the progress of firms of different regions, sizes and sectors. And it details the approaches firms take to successfully accelerate […]
ThoughtLab has contributed to Cognizant’s How Digitally Modern Processes Make Great Experiences study. ThoughtLab’s insights are presented on page 13 of the report. “At a time when experiences are everything, automating processes for speed, intelligence and fluidity will constitute a significant competitive advantage. Businesses are in a time of great — and unanticipated — change. […]
From doing digital to being digital: Transforming service delivery and operations in cities post the pandemic
The study explores how cities are using a broad array of assets and capabilities, which we term as “digital pivots” to move from “doing digital” to “being digital”. These assets and capabilities can enable cities to transform both digital service delivery and operations. Recommendations are informed by ThoughtLab and Deloitte’s global survey to identify challenges […]
Companies need resilience to succeed in a world where disruption occurs suddenly and cascades unpredictably. We define organizational resilience as the ability to maintain performance in the face of environmental, political, social, cyber, and other disruptions. The global pandemic reminded us that in an interconnected world, disruption can occur suddenly and cascade unpredictably. At the […]
Enterprises around the world have discovered how to use cloud to increase revenue and build their business. For organizations with the most-successful implementations, which go beyond cloud migration, cloud helps them achieve far more than lower costs: it empowers them to transform their business and fuel their future. Companies of every size need to capitalize […]