Rapid AI adoption is dramatically compressing time to market in a life sciences industry accustomed to decade-long R&D cycles, rigorous validation, and a complex regulatory pathway. The latest ServiceNow Enterprise AI Maturity Index—on which ThoughtLab collaborated on this year–shows average AI maturity among life sciences firms jumping from 34 out of 100 last year to […]

As AI innovation accelerates across industries, banks are among the most enthusiastic adopters. The latest ServiceNow Enterprise AI Maturity Index—on which ThoughtLab collaborated on this year–shows average maturity jumping from 35 out of 100 last year to 52 this year among banks. But that momentum rests on a shaky foundation. Our study shows that all […]

Data centers have already helped bring the benefits of the AI revolution to millions of workers, citizens, and enterprises around the world. For example, Loudoun County in Virginia collects over $1 billion annually, which it plows back to the local community to pay for better education, roads, and other resident services. Harvard economist Jason Furman […]

As headlines warn us of AI’s social and economic dangers, a different story is unfolding in cities around the world—one where AI is quietly transforming everyday life for citizens. In this Q&A, urban leaders, technologists, and public-sector experts reveal how AI is already making municipal services faster, smarter, and more responsive—and the remarkable urban improvements […]

This is a key question that we posed to leaders across the urban ecosystem as part of our latest smart city program, Building a People-First, AI-Powered City. This study explores how cities are using AI to meet the needs of citizens and to achieve their social, economic, and sustainability goals. From public safety and mobility […]