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Much of today's thought leadership is derivative. That is why we set up ESI ThoughtLab as a multidisciplinary center that probes the latest management trends through an economic lens.
Latest Analysis
ServiceNow Workflow Quarterly: The Resilience Issue
Companies need resilience to succeed in a world where disruption occurs suddenly and cascades unpredictably. We define organizational resilience as the ability to maintain performance in the face of environmental, political, social, cyber, and other disruptions. The global pandemic reminded us that in an interconnected world, disruption can occur suddenly and cascade unpredictably. At the […]
Making Business Thrive: A Cloud Leader Roadmap for Achieving 10x ROI
Enterprises around the world have discovered how to use cloud to increase revenue and build their business. For organizations with the most-successful implementations, which go beyond cloud migration, cloud helps them achieve far more than lower costs: it empowers them to transform their business and fuel their future. Companies of every size need to capitalize […]
Data Modernization: Breaking the AI Vicious Cycle for Superior Decision-making
Amid the increasingly complex business, economic and social environment of the post-pandemic world, companies need even greater intelligence to make fast, optimal decisions. For many companies, that means finding the relevant data – whether on-site or through a third-party – amid the fast-growing data volumes generated by our hyper-digitized economy and using it as a […]
ServiceNow Workflow Quarterly: The Total Experience Issue
Historically, most companies have treated employee and customer experience as separate challenges, managed in different departments across the organization. Customer experience (cx) has generally gotten more attention than employee experience (ex) because customers provide the revenue that keeps companies in business. Yet it seems obvious that happier, more productive employees will in turn deliver better […]
Future-proofing Cities in a Post-pandemic World with Deloitte
This article focuses on how cities can build resiliency in public health systems, government operations, and other city domains by focusing on four key capabilities— nimbleness, scalability, stability, and optionality. These recommendations are informed by a global survey of 167 cities conducted as part of the Smart City Solutions for a Riskier World research study […]
The Future of Digital Workspaces with Lakeside
The future of digital workplaces hinges on one important factor: digital employee experience (DEX). The smoother the digital experience, the more productive employees can be. Conversely, the harder it is to access and use workplace technology, the less workers can do. More than a year spent supporting remote workers since the outbreak of Covid-19 has given […]
Multi-client Studies
Cybersecurity Solutions for a Riskier World
Cybersecurity Solutions for a Riskier World Sponsor Portal How business and government can protect themselves in the emerging cyber pandemic With the shift to digital business amplifying cybersecurity vulnerabilities, cybercrime reaching new heights, and cybersecurity skills in short supply, management teams need actionable insights into how to weather the brewing cyber storm. To do this, […]
Smart City Solutions for a Riskier World
Smart City Solutions for a Riskier World Full Findings Available Download the ebook To succeed in the post-COVID world, urban leaders need access to evidence-based analysis showing the innovative technologies, solutions, and business models that will work best, particularly when the next disruption hits. ESI ThoughtLab, in collaboration with a global coalition of business, government, […]
The Big Shift
The Big Shift: Are you prepared for 2021? As this new era unfolds, private- and public-sector leaders will require visionary thinking and actionable insights to keep their businesses profitable and their cities safe. To fill this need, ThoughtLab will be conducting thought leadership research throughout 2021 to analyze how industries and cities will need to […]
Wealth and Asset Management 4.0
Wealth and Asset Management 4.0 Sponsor Portal How digital, social, and economic trends will transform the investment industry The pandemic has been a watershed event for the wealth industry, accelerating dramatic changes in investor attitudes, behaviors, and expectations. Our study reveals six key megatrends that will alter the course of the Industry: (1) a shift to digital interaction; (2) a growing […]
Driving ROI Through AI
Driving ROI Through AI Full findings publicly available! Download To help executives drive ROI through AI, ThoughtLab, together with a group of AI leaders, including Appen, Cognizant, Cortex, Dataiku, DataRobot, Deloitte, and Publicis Sapient, conducted a benchmarking study of 1,200 organizations across a wide cross-section of industries and world markets. This ground-breaking research and report […]
Driving Cybersecurity Performance
Driving Cybersecurity Performance Improving cybersecurity results through evidence-based analysis Download Report ESI ThoughtLab worked with a coalition of cybersecurity, cyber insurance, and technology experts from leading companies and associations to answer a central question: How can firms drive the best cybersecurity performance in today’s complex digital world? Our Driving Cybersecurity Performance research provides critical insights into how […]
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