Our research on the AI-empowered city.
Artificial intelligence (AI) is revolutionizing how cities analyze data, create content, and perform tasks, allowing them to boost productivity, drive efficiencies, and better meet the needs of residents.
In the future, AI will transform all urban services, from infrastructure and transportation to public safety, health, and the environment. AI will become ubiquitous, widely accessible to businesses and residents across cities. As AI advances, some visionaries believe it will become an urban utility on par with electricity and water.
To learn how AI will reshape cities, ServiceNow, NVIDIA, Deloitte, and ThoughtLab joined forces to conduct a pioneering study on the AI plans, investments, and practices of 250 cities around the world. The study examined how these cities harness all varieties of AI, from machine learning, robotic process automation, and other traditional forms to Gen AI and now Agentic AI.
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Executive summary
Latest Analysis
Podcast: How AI Can Transform Government Services
Q&A on AI: A game-changer for cities
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Relevant Thought Leadership Work
From Future Vision to Reality is the fifth program in a series of ground-breaking multi-client studies ThoughtLab has produced on smart cities trends.
Building a Future-Ready City
To provide urban leaders with a roadmap for futureproofing their cities, ThoughtLab teamed up with Hatch Urban Solutions and a coalition of business, government, and academic leaders to conduct this ground-breaking research.
Building a Hyperconnected City
ThoughtLab gathered benchmarking data from 100 cities, conducted in-depth interviews with city leaders, and drew on valuable input from a cross industry coalition of leading firms and research organizations. This study provides an in-depth evidence-based roadmap that cities can use to become vibrant, hyperconnected urban centers of the future.
Smart City Solutions for a Riskier World
ThoughtLab, in collaboration with a global coalition of business, government, and academic leaders has aimed at providing city decision-makers with an evidence-based roadmap to building the smart city of the future.
Smarter Cities 2025
ThoughtLab teamed up with a coalition of organizations with urban and technology expertise to conduct ground-breaking research into the impact of smart city solutions on urban performance. Our research identified 10 smart city pillars that work together to drive benefits to local stakeholders.
For more information about this or future studies, contact us today.
Lou Celi
Chief Executive Officer
ThoughtLab
917.459.4614
louceli@thoughtlabgroup.com