Thought Leadership

ServiceNow: Experience in the age of AI

January 24, 2024 / Comments Off on ServiceNow: Experience in the age of AI

Great digital experiences—for customers and employees—are a key competitive advantage for businesses. ServiceNow and ThoughtLab surveyed 1,000 C-level executives in 13 countries to learn what digital experience leaders are doing right and the benefits that follow. We identified six key steps that such leaders take that separate them from the pack. It comes down to making experience […]

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ServiceNow: Making Risk Pay

January 24, 2024 / Comments Off on ServiceNow: Making Risk Pay

Today’s organizations face challenges and risks from every side. ServiceNow and ThoughtLab surveyed 1,000 global executives to understand how organizations are responding to security issues. Our research highlights the risk management strategies of risk-ready organizations. Respondents came from 13 countries across three geographic areas and five industries. Our research found that the most resilient organizations suffer […]

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KPMG: Road to Readiness – ESG Assurance Maturity Index 2023

January 11, 2024 / Comments Off on KPMG: Road to Readiness – ESG Assurance Maturity Index 2023

Environmental, social and governance (ESG) related topics are reshaping business operations, performance measurement, and risk management, introducing both new challenges and opportunities. Many firms have been voluntarily reporting on their ESG performance. Now, with new regulatory requirements, obtaining assurance over the ESG information that a company discloses is becoming more important. KPMG’s inaugural ESG Assurance […]

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Deloitte: Urban rethink: Tackling climate change in cities

September 28, 2023 / Comments Off on Deloitte: Urban rethink: Tackling climate change in cities

Cities around the world are currently engaged in a multipronged battle. COVID-19 stands out as one of the biggest public health challenges faced by cities and nations in the past century. However, even as the pandemic recedes, its lingering effects and the associated economic disruption will likely continue to impact cities for a considerable time. […]

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ServiceNow: Conquering technology risk in banking

September 18, 2023 / Comments Off on ServiceNow: Conquering technology risk in banking

In today’s rapidly digitizing marketplace, a bank’s growth and competitiveness depends on its ability to innovate rapidly and safely. That can be a complex balancing act, since faster digital innovation often exposes banks to greater technology, cyber, and operational risks, as well as regulatory scrutiny. The winners are those best equipped to handle both the […]

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NTT: The Business Case for Social Sustainability

August 29, 2023 / Comments Off on NTT: The Business Case for Social Sustainability

How doing social good improves business and economic performance To analyze how firms foster social sustainability—and the benefits and challenges they face—NTT commissioned ThoughtLab to conduct a survey in February 2023. ThoughtLab reached out to 250 senior executives from companies in eight regions. These included North America (US, Canada, and Mexico), Europe (Germany and the […]

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