Smart Cities

ThoughtLab conducted a timely global survey for Deloitte to assess how social, environmental, economic, and digital shifts, accelerated by the pandemic, will transform the infrastructure and mobility landscape. The 660 respondents included senior officials in national, state, and local government, as well as top executives from non-profit and private-sector organizations involved in infrastructure projects. The study covered 18 countries in […]

ThoughtLab conducted a timely global survey for Deloitte to assess how social, environmental, economic, and digital shifts, accelerated by the pandemic, will transform the infrastructure and mobility landscape. The 660 respondents included senior officials in national, state, and local government, as well as top executives from non-profit and private-sector organizations involved in infrastructure projects. The study covered 18 countries in […]

ThoughtLab has contributed to Kiosk Marketplace’s 2022 Census Report. ThoughtLab’s insights are presented on page 50 of the report: COVID creates a new urgency for public/private urban technology partnerships Kiosk Marketplace organized the census in response to requests from readers seeking reliable data on the size and growth of the self-serve kiosk industry. The Kiosk […]

ThoughtLab has contributed to Cognizant’s How Digitally Modern Processes Make Great Experiences study. ThoughtLab’s insights are presented on page 13 of the report. “At a time when experiences are everything, automating processes for speed, intelligence and fluidity will constitute a significant competitive advantage. Businesses are in a time of great — and unanticipated — change. […]

The study explores how cities are using a broad array of assets and capabilities, which we term as “digital pivots” to move from “doing digital” to “being digital”. These assets and capabilities can enable cities to transform both digital service delivery and operations. Recommendations are informed by ThoughtLab and Deloitte’s global survey to identify challenges […]

Companies need resilience to succeed in a world where disruption occurs suddenly and cascades unpredictably. We define organizational resilience as the ability to maintain performance in the face of environmental, political, social, cyber, and other disruptions. The global pandemic reminded us that in an interconnected world, disruption can occur suddenly and cascade unpredictably. At the […]