Smart Cities

Deloitte: The Future of Global Infrastructure

March 18, 2022 / Comments Off on Deloitte: The Future of Global Infrastructure

ThoughtLab conducted a timely global survey for Deloitte to assess how social, environmental, economic, and digital shifts, accelerated by the pandemic, will transform the infrastructure and mobility landscape. The 660 respondents included senior officials in national, state, and local government, as well as top executives from non-profit and private-sector organizations involved in infrastructure projects. The study covered 18 countries in […]

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Deloitte: The Future of United States Infrastructure

March 18, 2022 / Comments Off on Deloitte: The Future of United States Infrastructure

ThoughtLab conducted a timely global survey for Deloitte to assess how social, environmental, economic, and digital shifts, accelerated by the pandemic, will transform the infrastructure and mobility landscape. The 660 respondents included senior officials in national, state, and local government, as well as top executives from non-profit and private-sector organizations involved in infrastructure projects. The study covered 18 countries in […]

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2022 Kiosk Marketplace Census Report

March 7, 2022 / Comments Off on 2022 Kiosk Marketplace Census Report

ThoughtLab has contributed to Kiosk Marketplace’s 2022 Census Report. ThoughtLab’s insights are presented on page 50 of the report: COVID creates a new urgency for public/private urban technology partnerships Kiosk Marketplace organized the census in response to requests from readers seeking reliable data on the size and growth of the self-serve kiosk industry. The Kiosk […]

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Cognizant: How Digitally Modern Processes Make Great Experiences

December 27, 2021 / Comments Off on Cognizant: How Digitally Modern Processes Make Great Experiences

ThoughtLab has contributed to Cognizant’s How Digitally Modern Processes Make Great Experiences study. ThoughtLab’s insights are presented on page 13 of the report. “At a time when experiences are everything, automating processes for speed, intelligence and fluidity will constitute a significant competitive advantage. Businesses are in a time of great — and unanticipated — change. […]

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From doing digital to being digital: Transforming service delivery and operations in cities post the pandemic

December 7, 2021 / Comments Off on From doing digital to being digital: Transforming service delivery and operations in cities post the pandemic

The study explores how cities are using a broad array of assets and capabilities, which we term as “digital pivots” to move from “doing digital” to “being digital”. These assets and capabilities can enable cities to transform both digital service delivery and operations. Recommendations are informed by ThoughtLab and Deloitte’s global survey to identify challenges […]

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ServiceNow Workflow Quarterly: The Resilience Issue

October 5, 2021 / Comments Off on ServiceNow Workflow Quarterly: The Resilience Issue

Companies need resilience to succeed in a world where disruption occurs suddenly and cascades unpredictably. We define organizational resilience as the ability to maintain performance in the face of environmental, political, social, cyber, and other disruptions. The global pandemic reminded us that in an interconnected world, disruption can occur suddenly and cascade unpredictably. At the […]

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