Consumer Trends
Historically, most companies have treated employee and customer experience as separate challenges, managed in different departments across the organization. Customer experience (cx) has generally gotten more attention than employee experience (ex) because customers provide the revenue that keeps companies in business. Yet it seems obvious that happier, more productive employees will in turn deliver better […]
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Over the past year, a global pandemic has killed at least 2.8 million people and brought economies to a grinding halt. Police killings of Black Americans moved thousands to march for racial justice in cities worldwide. Floods and forest fires underscored the reality of climate change, and its dangers. Democracy came under attack in Washington, […]
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The COVID-19 pandemic has exposed the need for significant shifts in nearly everything we do, as well as new business imperatives—to reduce expenses, transition workforces, and digitally transform the enterprise. Though cutting costs may have been the intuitive first response to the COVID-19 crisis, retaining customers is the existential one. In February and March of […]
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Study will define cost-benefits of smart-city investments and provide city and business leaders with an evidence-based guide for future sustainable growth May 6, 2019 (Philadelphia, PA) – ESI ThoughtLab announced today the launch of its 2019 Smart City Research Initiative, Building a Hyperconnected City: Business models, use cases, and benchmarks behind high performance. Given the […]
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According to a recent survey conducted by Edelman and LinkedIn, only 18% of executives give high marks to the thought leadership they receive. For these executives, much of today’s thought leadership is derivative: it lacks the vision, analytical insight, and valuable advice that busy executives desire. During my years as a publisher with Business International, […]
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Companies across all industries are embracing robotic process automation (RPA). In as little as two years, RPA leaders – those companies our research identified as ahead of the curve – will be using bots in virtually every function within their organizations. RPA is much more than a cost play. RPA leaders are seeing multiple benefits, […]
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