TDCX: Rethinking Fintech Customer Experiences

2022

The fintech industry is experiencing a new wave of challenges in a volatile economic environment. With new challenges around data privacy, changing customer behaviors, developing CX talent, what are the new innovative solutions for companies in the fintech industry, and how can they stay ahead and enrich customer experiences and digital solutions?

TDCX surveyed 200 senior fintech executives from around the world and asked about the problems they’re experiencing, their initiatives, investments, and the benefits around their strategies. Learn more about:

  • Humanizing customer experience
  • Technology and data in fintech
  • Organizational efforts
  • Combining digital solutions with human support