thought leadership

NTT: Innovating for Sustainable Future

May 9, 2022 / Comments Off on NTT: Innovating for Sustainable Future

Milton Friedman, the Nobel laureate economist once wrote an article stating that “the only social responsibility of business is to increase its profits.” As the world emerges from the pandemic and enters a new era, that view has been replaced by a broader mission for business: to enrich all corporate stakeholders by contributing to the […]

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Building a Future-Ready City

February 23, 2022 / Comments Off on Building a Future-Ready City

Building a Future-Ready City Sponsor Portal An actionable roadmap for building cities back smarter, greener, and aligned with changing citizen needs The pandemic is accelerating the need for urban transformation, creating extraordinary opportunities for your company. As urban leaders think beyond the pandemic, they will require your support for their plans to rebuild their cities […]

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ServiceNow Workflow Quarterly: The Total Experience Issue

July 16, 2021 / Comments Off on ServiceNow Workflow Quarterly: The Total Experience Issue

Historically, most companies have treated employee and customer experience as separate challenges, managed in different departments across the organization. Customer experience (cx) has generally gotten more attention than employee experience (ex) because customers provide the revenue that keeps companies in business. Yet it seems obvious that happier, more productive employees will in turn deliver better […]

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ServiceNow Workflow Quarterly: The Agility Issue

April 5, 2021 / Comments Off on ServiceNow Workflow Quarterly: The Agility Issue

Over the past year, a global pandemic has killed at least 2.8 million people and brought economies to a grinding halt. Police killings of Black Americans moved thousands to march for racial justice in cities worldwide. Floods and forest fires underscored the reality of climate change, and its dangers. Democracy came under attack in Washington, […]

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ESI ThoughtLab Reveals How 167 Cities Worldwide are Leveraging Technology, Data, and Partnerships to Drive Social Development Goals

March 30, 2021 / Comments Off on ESI ThoughtLab Reveals How 167 Cities Worldwide are Leveraging Technology, Data, and Partnerships to Drive Social Development Goals

Pandemic accelerates rise of Cities 4.0, propelling the development of a future roadmap toward urban prosperity, sustainability, and citizen well-being The pandemic spurred more than one-third of cities around the globe to give more priority to efforts to promote the social good 65 percent of city leaders said smart city programs were crucial to COVID-19 […]

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A Preview to our Study: Smart City Solutions for a Riskier World

March 26, 2021 / Comments Off on A Preview to our Study: Smart City Solutions for a Riskier World

COVID-19 has served as a stress test for cities as businesses and services were shut down and medical facilities stretched to their limits. It has exposed weaknesses in digital infrastructure and resilience as disruptions have emerged unexpectedly with far-reaching aftershocks. Simultaneously, cities are facing mounting pressures to address vulnerabilities related to cybersecurity and climate change. […]

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