thought leadership

Our 360-degree Thought Leadership Approach

August 10, 2021 / Comments Off on Our 360-degree Thought Leadership Approach

Our 360-Thought Leadership Approach ThoughtLab Group brings together top-quality research, publishing, conferencing, and marketing capabilities to deliver high-impact 360-degree thought leadership programs that build demand for our clients’ products and services.  In addition to ThoughtLab’s team of specialists, our group includes alliance partnerships with other leaders in the field: City Age, for in-person and virtual […]

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ServiceNow Workflow Quarterly: The Total Experience Issue

July 16, 2021 / Comments Off on ServiceNow Workflow Quarterly: The Total Experience Issue

Historically, most companies have treated employee and customer experience as separate challenges, managed in different departments across the organization. Customer experience (cx) has generally gotten more attention than employee experience (ex) because customers provide the revenue that keeps companies in business. Yet it seems obvious that happier, more productive employees will in turn deliver better […]

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ServiceNow Workflow Quarterly: The Agility Issue

April 5, 2021 / Comments Off on ServiceNow Workflow Quarterly: The Agility Issue

Over the past year, a global pandemic has killed at least 2.8 million people and brought economies to a grinding halt. Police killings of Black Americans moved thousands to march for racial justice in cities worldwide. Floods and forest fires underscored the reality of climate change, and its dangers. Democracy came under attack in Washington, […]

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ESI ThoughtLab Reveals How 167 Cities Worldwide are Leveraging Technology, Data, and Partnerships to Drive Social Development Goals

March 30, 2021 / Comments Off on ESI ThoughtLab Reveals How 167 Cities Worldwide are Leveraging Technology, Data, and Partnerships to Drive Social Development Goals

Pandemic accelerates rise of Cities 4.0, propelling the development of a future roadmap toward urban prosperity, sustainability, and citizen well-being The pandemic spurred more than one-third of cities around the globe to give more priority to efforts to promote the social good 65 percent of city leaders said smart city programs were crucial to COVID-19 […]

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A Preview to our Study: Smart City Solutions for a Riskier World

March 26, 2021 / Comments Off on A Preview to our Study: Smart City Solutions for a Riskier World

COVID-19 has served as a stress test for cities as businesses and services were shut down and medical facilities stretched to their limits. It has exposed weaknesses in digital infrastructure and resilience as disruptions have emerged unexpectedly with far-reaching aftershocks. Simultaneously, cities are facing mounting pressures to address vulnerabilities related to cybersecurity and climate change. […]

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ESI ThoughtLab and CityAge Invite City Leaders to Attend The 2021 Smart Cities Strategy Summit

March 10, 2021 / Comments Off on ESI ThoughtLab and CityAge Invite City Leaders to Attend The 2021 Smart Cities Strategy Summit

An Exclusive Meeting of Global City Leaders The COVID-19 pandemic has been a watershed event for cities, with lasting impacts on how residents will live, travel, shop, and work. Our ground-breaking research into the post-pandemic plans of 167 cities worldwide—to be released at the summit—reveals that cities will need to morph into Cities 4.0 to […]

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