esi thoughtlab

Cybersecurity Solutions for a Riskier World

September 23, 2021 / Comments Off on Cybersecurity Solutions for a Riskier World

Cybersecurity Solutions for a Riskier World Sponsor Portal How business and government can protect themselves in the emerging cyber pandemic​ With the shift to digital business amplifying cybersecurity vulnerabilities, cybercrime reaching new heights, and cybersecurity skills in short supply, management teams need actionable insights into how to weather the brewing cyber storm. To do this, […]

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Our 360-degree Thought Leadership Approach

August 10, 2021 / Comments Off on Our 360-degree Thought Leadership Approach

Our 360-Thought Leadership Approach ThoughtLab Group brings together top-quality research, publishing, conferencing, and marketing capabilities to deliver high-impact 360-degree thought leadership programs that build demand for our clients’ products and services.  In addition to ThoughtLab’s team of specialists, our group includes alliance partnerships with other leaders in the field: City Age, for in-person and virtual […]

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ServiceNow Workflow Quarterly: The Total Experience Issue

July 16, 2021 / Comments Off on ServiceNow Workflow Quarterly: The Total Experience Issue

Historically, most companies have treated employee and customer experience as separate challenges, managed in different departments across the organization. Customer experience (cx) has generally gotten more attention than employee experience (ex) because customers provide the revenue that keeps companies in business. Yet it seems obvious that happier, more productive employees will in turn deliver better […]

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Cybersecurity: A Smart City Imperative

April 23, 2021 / Comments Off on Cybersecurity: A Smart City Imperative

The COVID-19 pandemic highlighted to cities around the world the importance of smart city programs—the use of technology, data, and innovative solutions to address their social, environmental, and economic challenges. Indeed, 65% of city leaders surveyed in 2020 as part of ESI ThoughtLab’s Smart City Solutions for a Risker World reported that the top lessons […]

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ServiceNow Workflow Quarterly: The Agility Issue

April 5, 2021 / Comments Off on ServiceNow Workflow Quarterly: The Agility Issue

Over the past year, a global pandemic has killed at least 2.8 million people and brought economies to a grinding halt. Police killings of Black Americans moved thousands to march for racial justice in cities worldwide. Floods and forest fires underscored the reality of climate change, and its dangers. Democracy came under attack in Washington, […]

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ESI ThoughtLab Reveals How 167 Cities Worldwide are Leveraging Technology, Data, and Partnerships to Drive Social Development Goals

March 30, 2021 / Comments Off on ESI ThoughtLab Reveals How 167 Cities Worldwide are Leveraging Technology, Data, and Partnerships to Drive Social Development Goals

Pandemic accelerates rise of Cities 4.0, propelling the development of a future roadmap toward urban prosperity, sustainability, and citizen well-being The pandemic spurred more than one-third of cities around the globe to give more priority to efforts to promote the social good 65 percent of city leaders said smart city programs were crucial to COVID-19 […]

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