covid-19
The COVID-19 pandemic highlighted to cities around the world the importance of smart city programs—the use of technology, data, and innovative solutions to address their social, environmental, and economic challenges. Indeed, 65% of city leaders surveyed in 2020 as part of ESI ThoughtLab’s Smart City Solutions for a Risker World reported that the top lessons […]
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As city leaders around the world continue to cope with the impacts of COVID-19, they are also assessing which will remain with us in a post-pandemic world. Repercussions of the health crisis, including recession, high unemployment, and the new urban exodus, have highlighted weaknesses and underscore why leaders need to improve public health and other […]
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The COVID-19 pandemic has not only upended society and inflicted tragic losses; it has also been a defining moment for business. The crisis has accelerated the use of modern technology, radically altered customer behavior, short-circuited business operations, and revised how employees get things done. To get a sense of how senior executives are responding to […]
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Financial firms faced a need for technology transformation even before COVID-19 hit, as regulatory cost pressures, increasing competition, and shifting customer expectations acted as catalysts for change. Now, in the wake of a global shutdown, record unemployment, and social restrictions, they are revising their plans for business transformation. Almost all are turning to next-gen technologies […]
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The COVID-19 pandemic has exposed the need for significant shifts in nearly everything we do, as well as new business imperatives—to reduce expenses, transition workforces, and digitally transform the enterprise. Though cutting costs may have been the intuitive first response to the COVID-19 crisis, retaining customers is the existential one. In February and March of […]
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For this Present Value post, ESI’s thought leadership team sat down with experts participating in our Driving ROI Through AI research program to gain deeper insight into how companies around the world are currently using artificial intelligence, where the technology is headed, and how it will impact the future of business. Driving ROI Through AI […]
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