ServiceNow: Impact AI: Nonprofit digital transformation report 2024

2024

When nonprofits work well, they do more good for more people. But their success often rests on their relationships with the people who make up the nonprofit ecosphere. For many, these experiences leave much to be desired. In fact, 92% of nonprofits we surveyed agree their digital experiences aren’t meeting the needs of stakeholders, such as donors, employees, volunteers, and beneficiaries. Technology offers a solution: It helps nonprofits improve stakeholder experiences, communication, engagement, and transparency. The benefits don’t stop there. With the right technology, nonprofits can streamline their operations and boost their impact. To do this, they need to harness end-to-end IT platforms and AI-driven workflows that connect people, data, and processes.

To better understand how nonprofits are using technology to advance their missions, we surveyed 300 nonprofit leaders to identify tech strategies with the most potential to help nonprofits do maximum good with limited resources.