ServiceNow: AI-Powered Cities of the Future, Americas Report

2025

Artificial intelligence is revolutionizing how cities in the Americas analyze data, create content, and perform tasks, allowing them to boost productivity, drive efficiencies, and better meet the needs of residents.

In the future, AI will likely transform most urban services in the region, from infrastructure and transportation to public safety, health, and the environment. The rise of generative AI (GenAI) and Agentic AI will broaden AI impact across businesses and communities in the Americas. As AI advances, some experts believe it will become an urban utility on par with electricity and water.