Speaking at the 2025 Mobile World Congress, Orange CEO Christel Heydemann described AI as “possibly the most significant revolution we’ve seen in 20 years.” Tim Hottges, CEO of Deutsche Telekom, agrees, calling AI “the elephant in the room for telcos” that will dramatically change business models and processes.
The excitement comes from AI’s power to reinvent all sides of the telecoms business. In a Q4 2024 earnings call, Verizon CEO Hans Vestberg highlighted three AI priorities. The first was optimizing internal processes and operations. The second was enhancing product and customer experiences with AI. And the third was establishing an AI-based revenue stream.
