ServiceNow Workflow Quarterly: This Way Out, Leadership lessons for uncertain times


According to a global study of C-level leaders from ServiceNow and ThoughtLab, 70% of executives worldwide are optimistic about the future but concerned about the near term impact of inflation, cyberattacks, and rising energy costs.

To stay ahead of competitors and be ready when the economy improves, more than 70% of companies are planning to increase digital innovation investments in the next year—in fact, 40% say it is a top strategic priority. Almost as many plan to invest in customer experiencerelated tech. Leaders generally plan to focus their investments on cloud, Internet of Things, cybersecurity, and advanced data managements, although priorities vary by industry. Digital leaders also plan to invest in emerging technologies, including RegTech, blockchain, digital twins, and augmented reality.