ServiceNow Workflow Quarterly: The Optimization Issue


A global survey takes measure of the next phase in digital transformation— optimizing business processes

Organizations that went big on digital tools and platforms during the pandemic now face a longer-term challenge—putting them to work to simplify, accelerate, and optimize business processes at scale. In many industries, succeeding at this will define competitive advantage in the years ahead.

A new global survey by ThoughtLab and ServiceNow explores how enterprises are tackling optimization strategies in five major sectors—financial services, healthcare, manufacturing, the public sector, and telecommunications. Here’s a snapshot of where they’re making progress, and how.