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ThoughtLab: Our Work

Latest Analysis

  • AI Is Moving Fast in Life Sciences. Can the Industry Keep Up?
    AI Is Moving Fast in Life Sciences. Can the Industry Keep Up?
    2026
    Rapid AI adoption is dramatically compressing time to market in a life sciences industry accustomed to decade-long R&D cycles, rigorous validation...
  • The AI Governance Gap in Banking: Are Banks Ready to Scale Enterprise AI?
    The AI Governance Gap in Banking: Are Banks Ready to Scale Enterprise AI?
    2026
    As AI innovation accelerates across industries, banks are among the most enthusiastic adopters. The latest ServiceNow Enterprise AI Maturity Index—on ...
  • The Truth about Data Centers: What our Stress Test Shows
    The Truth about Data Centers: What our Stress Test Shows
    2026
    Data centers have already helped bring the benefits of the AI revolution to millions of workers, citizens, and enterprises around the world. For examp...
  • Reimagining Municipal Services: How AI will Make Cities More Human
    Reimagining Municipal Services: How AI will Make Cities More Human
    2026
    As headlines warn us of AI’s social and economic dangers, a different story is unfolding in cities around the world—one where AI is quietly transformi...
  • What does a people-first, AI-powered city look like?
    What does a people-first, AI-powered city look like?
    2026
    This is a key question that we posed to leaders across the urban ecosystem as part of our latest smart city program, Building a People-First, AI-Power...
  • Personalizing the student experience
    Personalizing the student experience
    2026
    Higher education is shifting away from a one-size-fits-all model toward a more personalized, student-first experience. Today’s students expect the...
  • LSEG: AI's Role in Wealth Management
    LSEG: AI's Role in Wealth Management
    2026
    Our latest report with LSEG highlights how AI is rapidly transforming the wealth management industry; particularly by enhancing the human experien...
  • ServiceNow: AI Maturity Index
    ServiceNow: AI Maturity Index
    2026
    AI innovation is picking up speed across industries as companies move from experimenting with new tools to fully implementing them. According to the l...
  • Axis: Building a Smart, Connected Logistics Enterprise
    Axis: Building a Smart, Connected Logistics Enterprise
    2026
    The logistics industry stands at a pivotal moment. As supply chains grow more complex and customer expectations rise, cargo, logistics and warehousing...
  • ServiceNow: Risk & Security Outlook
    ServiceNow: Risk & Security Outlook
    2026
    How AI is Reshaping Enterprise Risk and Security Risk has always been a part of doing business, but its scale, speed, and impact are changing....
  • Axis: Building a Smart, Connected Aviation Enterprise
    Axis: Building a Smart, Connected Aviation Enterprise
    2026
    The adoption of smart, AI-enabled IoT technology in the aviation industry is driving a major shift toward frictionless air travel. While many ...
  • KPMG: Modernizing Payments
    KPMG: Modernizing Payments
    2026
    As digital commerce accelerates and new technologies reshape the financial landscape, banks and retailers are under increasing pressure to mod...
  • Publicis Sapient: The AI-Powered Investment Firm
    Publicis Sapient: The AI-Powered Investment Firm
    2026
    Most wealth and asset management executives in our study believe that an AI revolution is underway that will be critical for the future of their b...
  • ServiceNow: The New CIO Imperative
    ServiceNow: The New CIO Imperative
    2026
    AI is evolving faster than the ability of many organizations to deploy it productively, safely and at scale. It’s no surprise that average A...
  • The AI-Powered Investment Firm, Q&A Article 3
    The AI-Powered Investment Firm, Q&A Article 3
    2025
    Exponential advances in AI and adjacent technologies are set to revolutionize how wealth and asset management firms serve their clients and manage ...

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