ServiceNow Workflow Quarterly: The Age of Experience
July 28, 2022
During the pandemic, digital experiences became the primary way knowledge workers got things done.
This big shift won’t reverse itself when the vir...
PwC: Digital Factory Transformation Survey 2022
June 24, 2022
Industrial manufacturing companies are going through a time of unprecedented crisis: the global COVID-19 pandemic has disrupted established supply cha...
NTT: Innovating for Sustainable Future
May 9, 2022
Milton Friedman, the Nobel laureate economist once wrote an article stating that “the only social responsibility of business is to increase its profit...
Deloitte: The Future of Global Infrastructure
March 18, 2022
ThoughtLab conducted a timely global survey for Deloitte to assess how social, environmental, economic, and digital shifts, accelerated by the pandemi...
Deloitte: The Future of United States Infrastructure
March 18, 2022
ThoughtLab conducted a timely global survey for Deloitte to assess how social, environmental, economic, and digital shifts, accelerated by the pandemi...
2022 Kiosk Marketplace Census Report
March 7, 2022
ThoughtLab has contributed to Kiosk Marketplace's 2022 Census Report. ThoughtLab's insights are presented on page 50 of the report: COVID creates a ne...
Wipro: The Cloud's Transformation of Financial Services
February 28, 2022
The financial services sector is undergoing unprecedented disruption, a wild ride created by the digital revolution smashing up against COVID-19’s soc...
Wipro: The Cloud Growth Strategy for CMI
February 28, 2022
Insights shared in this report are based on surveys conducted for Wipro between June and July and from September to October 2021 by ThoughtLab Group t...
Wipro: How Retailers and Brands Drive Revenue and Growth with Cloud
February 16, 2022
Wipro FullStride Cloud Services and ThoughtLab surveyed 1,400 global executives, including 123 consumer brands and 136 retailers in six countries, wit...
ServiceNow Workflow Quarterly: The Optimization Issue
February 1, 2022
A global survey takes measure of the next phase in digital transformation— optimizing business processes
Organizations that went big on digital too...
Bentley: Rethinking infrastructure
January 20, 2022
How cities are making their infrastructure smart, sustainable, and resilient
The COVID-19 pandemic has been a defining moment for cities, changing ...
Broadridge: Fast-tracking digital transformation through next-gen technologies
January 20, 2022
Discover how leading firms are improving the customer experience, creating efficiencies and driving business growth through digital transformation.
...
Cognizant: How Digitally Modern Processes Make Great Experiences
December 27, 2021
ThoughtLab has contributed to Cognizant's How Digitally Modern Processes Make Great Experiences study. ThoughtLab's insights are presented on page 13 ...
From doing digital to being digital: Transforming service delivery and operations in cities post the pandemic
December 7, 2021
The study explores how cities are using a broad array of assets and capabilities, which we term as "digital pivots" to move from "doing digital" to "b...
ServiceNow Workflow Quarterly: The Resilience Issue
October 5, 2021
Companies need resilience to succeed in a world where disruption occurs suddenly and cascades unpredictably.
We define organizational resilience as...
