Future of work
Latest analysis on future of work
Much of today's thought leadership is derivative. That is why we set up ThoughtLab as a multidisciplinary center that probes the latest management trends through an economic lens.
During the pandemic, digital experiences became the primary way knowledge workers got things done. This big shift won’t reverse itself when the virus is behind us. We’ve entered a new world of work defined by virtual experiences delivered on digital platforms. To understand how successful organizations provide great experiences to all their stakeholders, ServiceNow and […]
A global survey takes measure of the next phase in digital transformation— optimizing business processes Organizations that went big on digital tools and platforms during the pandemic now face a longer-term challenge—putting them to work to simplify, accelerate, and optimize business processes at scale. In many industries, succeeding at this will define competitive advantage in […]
From doing digital to being digital: Transforming service delivery and operations in cities post the pandemic
The study explores how cities are using a broad array of assets and capabilities, which we term as “digital pivots” to move from “doing digital” to “being digital”. These assets and capabilities can enable cities to transform both digital service delivery and operations. Recommendations are informed by ThoughtLab and Deloitte’s global survey to identify challenges […]
The future of digital workplaces hinges on one important factor: digital employee experience (DEX). The smoother the digital experience, the more productive employees can be. Conversely, the harder it is to access and use workplace technology, the less workers can do. More than a year spent supporting remote workers since the outbreak of Covid-19 has given […]