Cities and public services
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Latest Analysis
ServiceNow Workflow Quarterly: The Age of Experience
During the pandemic, digital experiences became the primary way knowledge workers got things done. This big shift won’t reverse itself when the virus is behind us. We’ve entered a new world of work defined by virtual experiences delivered on digital platforms. To understand how successful organizations provide great experiences to all their stakeholders, ServiceNow and […]
PwC: Digital Factory Transformation Survey 2022
Industrial manufacturing companies are going through a time of unprecedented crisis: the global COVID-19 pandemic has disrupted established supply chains, conflict in Eastern Europe has added to the strain, and the resulting shortage of key materials, from microchips to steel, means fewer finished products and significantly higher input costs. These challenges are pushing manufacturers to […]
NTT: Innovating for Sustainable Future
Milton Friedman, the Nobel laureate economist once wrote an article stating that “the only social responsibility of business is to increase its profits.” As the world emerges from the pandemic and enters a new era, that view has been replaced by a broader mission for business: to enrich all corporate stakeholders by contributing to the […]
Deloitte: The Future of Global Infrastructure
ThoughtLab conducted a timely global survey for Deloitte to assess how social, environmental, economic, and digital shifts, accelerated by the pandemic, will transform the infrastructure and mobility landscape. The 660 respondents included senior officials in national, state, and local government, as well as top executives from non-profit and private-sector organizations involved in infrastructure projects. The study covered 18 countries in […]
Deloitte: The Future of United States Infrastructure
ThoughtLab conducted a timely global survey for Deloitte to assess how social, environmental, economic, and digital shifts, accelerated by the pandemic, will transform the infrastructure and mobility landscape. The 660 respondents included senior officials in national, state, and local government, as well as top executives from non-profit and private-sector organizations involved in infrastructure projects. The study covered 18 countries in […]
2022 Kiosk Marketplace Census Report
ThoughtLab has contributed to Kiosk Marketplace’s 2022 Census Report. ThoughtLab’s insights are presented on page 50 of the report: COVID creates a new urgency for public/private urban technology partnerships Kiosk Marketplace organized the census in response to requests from readers seeking reliable data on the size and growth of the self-serve kiosk industry. The Kiosk […]