Reports
Discover how leading firms are improving the customer experience, creating efficiencies and driving business growth through digital transformation. This extensive global Broadridge study explores the financial, operational and strategic benefits of digital transformation. It charts the progress of firms of different regions, sizes and sectors. And it details the approaches firms take to successfully accelerate […]
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ThoughtLab has contributed to Cognizant’s How Digitally Modern Processes Make Great Experiences study. ThoughtLab’s insights are presented on page 13 of the report. “At a time when experiences are everything, automating processes for speed, intelligence and fluidity will constitute a significant competitive advantage. Businesses are in a time of great — and unanticipated — change. […]
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The study explores how cities are using a broad array of assets and capabilities, which we term as “digital pivots” to move from “doing digital” to “being digital”. These assets and capabilities can enable cities to transform both digital service delivery and operations. Recommendations are informed by ThoughtLab and Deloitte’s global survey to identify challenges […]
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Companies need resilience to succeed in a world where disruption occurs suddenly and cascades unpredictably. We define organizational resilience as the ability to maintain performance in the face of environmental, political, social, cyber, and other disruptions. The global pandemic reminded us that in an interconnected world, disruption can occur suddenly and cascade unpredictably. At the […]
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Enterprises around the world have discovered how to use cloud to increase revenue and build their business. For organizations with the most-successful implementations, which go beyond cloud migration, cloud helps them achieve far more than lower costs: it empowers them to transform their business and fuel their future. Companies of every size need to capitalize […]
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Amid the increasingly complex business, economic and social environment of the post-pandemic world, companies need even greater intelligence to make fast, optimal decisions. For many companies, that means finding the relevant data – whether on-site or through a third-party – amid the fast-growing data volumes generated by our hyper-digitized economy and using it as a […]
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