Reports
The study explores how cities are using a broad array of assets and capabilities, which we term as “digital pivots” to move from “doing digital” to “being digital”. These assets and capabilities can enable cities to transform both digital service delivery and operations. Recommendations are informed by ThoughtLab and Deloitte’s global survey to identify challenges […]
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Companies need resilience to succeed in a world where disruption occurs suddenly and cascades unpredictably. We define organizational resilience as the ability to maintain performance in the face of environmental, political, social, cyber, and other disruptions. The global pandemic reminded us that in an interconnected world, disruption can occur suddenly and cascade unpredictably. At the […]
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Enterprises around the world have discovered how to use cloud to increase revenue and build their business. For organizations with the most-successful implementations, which go beyond cloud migration, cloud helps them achieve far more than lower costs: it empowers them to transform their business and fuel their future. Companies of every size need to capitalize […]
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Amid the increasingly complex business, economic and social environment of the post-pandemic world, companies need even greater intelligence to make fast, optimal decisions. For many companies, that means finding the relevant data – whether on-site or through a third-party – amid the fast-growing data volumes generated by our hyper-digitized economy and using it as a […]
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Historically, most companies have treated employee and customer experience as separate challenges, managed in different departments across the organization. Customer experience (cx) has generally gotten more attention than employee experience (ex) because customers provide the revenue that keeps companies in business. Yet it seems obvious that happier, more productive employees will in turn deliver better […]
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This article focuses on how cities can build resiliency in public health systems, government operations, and other city domains by focusing on four key capabilities— nimbleness, scalability, stability, and optionality. These recommendations are informed by a global survey of 167 cities conducted as part of the Smart City Solutions for a Riskier World research study […]
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