Reports

Broadridge: Fast-tracking digital transformation through next-gen technologies

January 20, 2022 / Comments Off on Broadridge: Fast-tracking digital transformation through next-gen technologies

Discover how leading firms are improving the customer experience, creating efficiencies and driving business growth through digital transformation. This extensive global Broadridge study explores the financial, operational and strategic benefits of digital transformation. It charts the progress of firms of different regions, sizes and sectors. And it details the approaches firms take to successfully accelerate […]

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Cognizant: How Digitally Modern Processes Make Great Experiences

December 27, 2021 / Comments Off on Cognizant: How Digitally Modern Processes Make Great Experiences

ThoughtLab has contributed to Cognizant’s How Digitally Modern Processes Make Great Experiences study. ThoughtLab’s insights are presented on page 13 of the report. “At a time when experiences are everything, automating processes for speed, intelligence and fluidity will constitute a significant competitive advantage. Businesses are in a time of great — and unanticipated — change. […]

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From doing digital to being digital: Transforming service delivery and operations in cities post the pandemic

December 7, 2021 / Comments Off on From doing digital to being digital: Transforming service delivery and operations in cities post the pandemic

The study explores how cities are using a broad array of assets and capabilities, which we term as “digital pivots” to move from “doing digital” to “being digital”. These assets and capabilities can enable cities to transform both digital service delivery and operations. Recommendations are informed by ThoughtLab and Deloitte’s global survey to identify challenges […]

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ServiceNow Workflow Quarterly: The Resilience Issue

October 5, 2021 / Comments Off on ServiceNow Workflow Quarterly: The Resilience Issue

Companies need resilience to succeed in a world where disruption occurs suddenly and cascades unpredictably. We define organizational resilience as the ability to maintain performance in the face of environmental, political, social, cyber, and other disruptions. The global pandemic reminded us that in an interconnected world, disruption can occur suddenly and cascade unpredictably. At the […]

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Making Business Thrive: A Cloud Leader Roadmap for Achieving 10x ROI

October 4, 2021 / Comments Off on Making Business Thrive: A Cloud Leader Roadmap for Achieving 10x ROI

Enterprises around the world have discovered how to use cloud to increase revenue and build their business. For organizations with the most-successful implementations, which go beyond cloud migration, cloud helps them achieve far more than lower costs: it empowers them to transform their business and fuel their future. Companies of every size need to capitalize […]

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Data Modernization: Breaking the AI Vicious Cycle for Superior Decision-making

August 24, 2021 / Comments Off on Data Modernization: Breaking the AI Vicious Cycle for Superior Decision-making

Amid the increasingly complex business, economic and social environment of the post-pandemic world, companies need even greater intelligence to make fast, optimal decisions. For many companies, that means finding the relevant data – whether on-site or through a third-party – amid the fast-growing data volumes generated by our hyper-digitized economy and using it as a […]

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