Reports

Seeking Customer Centricity: The Omni Business Model

Seeking Customer Centricity: The Omni Business Model with KPMG

June 1, 2016 / Comments Off on Seeking Customer Centricity: The Omni Business Model with KPMG

ESI ThoughtLab worked with KPMG to analyze how exponential changes in technology and customer behaviors will transform the consumer products and retail industries. Our research showed that consumer companies will morph into omni-businesses using smart technologies to drive hyper-customer-centricity and end-to-end integration. Our Research Methods Global survey of 400 C-level executives across all consumer market sectors, plus […]

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