Reports

We live in uncertain times, marked by economic turmoil, geopolitical strife, and ecological peril. But the flip side of every challenge is an opportunity—a chance to think differently, do better, and make a difference. Organizations that embrace a culture of innovation will have the best chance to thrive. To understand how digital leaders are creating […]

During the pandemic, digital experiences became the primary way knowledge workers got things done. This big shift won’t reverse itself when the virus is behind us. We’ve entered a new world of work defined by virtual experiences delivered on digital platforms. To understand how successful organizations provide great experiences to all their stakeholders, ServiceNow and […]

Industrial manufacturing companies are going through a time of unprecedented crisis: the global COVID-19 pandemic has disrupted established supply chains, conflict in Eastern Europe has added to the strain, and the resulting shortage of key materials, from microchips to steel, means fewer finished products and significantly higher input costs. These challenges are pushing manufacturers to […]

Milton Friedman, the Nobel laureate economist once wrote an article stating that “the only social responsibility of business is to increase its profits.” As the world emerges from the pandemic and enters a new era, that view has been replaced by a broader mission for business: to enrich all corporate stakeholders by contributing to the […]