Reports
Data centers have already helped bring the benefits of the AI revolution to millions of workers, citizens, and enterprises around the world. For example, Loudoun County in Virginia collects over $1 billion annually, which it plows back to the local community to pay for better education, roads, and other resident services. Harvard economist Jason Furman […]
As headlines warn us of AI’s social and economic dangers, a different story is unfolding in cities around the world—one where AI is quietly transforming everyday life for citizens. In this Q&A, urban leaders, technologists, and public-sector experts reveal how AI is already making municipal services faster, smarter, and more responsive—and the remarkable urban improvements […]
This is a key question that we posed to leaders across the urban ecosystem as part of our latest smart city program, Building a People-First, AI-Powered City. This study explores how cities are using AI to meet the needs of citizens and to achieve their social, economic, and sustainability goals. From public safety and mobility […]
Higher education is shifting away from a one-size-fits-all model toward a more personalized, student-first experience. Today’s students expect the same level of customization they get from platforms like streaming services or online shopping—where recommendations, communication, and experiences are tailored specifically to them. Universities are now being pushed to meet those expectations or risk falling behind. […]
Our latest report with LSEG highlights how AI is rapidly transforming the wealth management industry; particularly by enhancing the human experience for both advisors and clients. Firms are increasingly using generative AI to analyze client data, create personalized communications, and deliver tailored investment insights. This shift is driving higher expectations among investors, who now seek […]
AI innovation is picking up speed across industries as companies move from experimenting with new tools to fully implementing them. According to the latest ServiceNow Enterprise AI Maturity Index, created in collaboration with ThoughtLab, the average AI maturity score has jumped from 35 to 51 in just one year. While that growth is impressive, it […]