Reports

ServiceNow Workflow Quarterly: The Resilience Issue

October 5, 2021 / Comments Off on ServiceNow Workflow Quarterly: The Resilience Issue

Companies need resilience to succeed in a world where disruption occurs suddenly and cascades unpredictably. We define organizational resilience as the ability to maintain performance in the face of environmental, political, social, cyber, and other disruptions. The global pandemic reminded us that in an interconnected world, disruption can occur suddenly and cascade unpredictably. At the […]

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Making Business Thrive: A Cloud Leader Roadmap for Achieving 10x ROI

October 4, 2021 / Comments Off on Making Business Thrive: A Cloud Leader Roadmap for Achieving 10x ROI

Enterprises around the world have discovered how to use cloud to increase revenue and build their business. For organizations with the most-successful implementations, which go beyond cloud migration, cloud helps them achieve far more than lower costs: it empowers them to transform their business and fuel their future. Companies of every size need to capitalize […]

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Data Modernization: Breaking the AI Vicious Cycle for Superior Decision-making

August 24, 2021 / Comments Off on Data Modernization: Breaking the AI Vicious Cycle for Superior Decision-making

Amid the increasingly complex business, economic and social environment of the post-pandemic world, companies need even greater intelligence to make fast, optimal decisions. For many companies, that means finding the relevant data – whether on-site or through a third-party – amid the fast-growing data volumes generated by our hyper-digitized economy and using it as a […]

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ServiceNow Workflow Quarterly: The Total Experience Issue

July 16, 2021 / Comments Off on ServiceNow Workflow Quarterly: The Total Experience Issue

Historically, most companies have treated employee and customer experience as separate challenges, managed in different departments across the organization. Customer experience (cx) has generally gotten more attention than employee experience (ex) because customers provide the revenue that keeps companies in business. Yet it seems obvious that happier, more productive employees will in turn deliver better […]

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Future-proofing Cities in a Post-pandemic World with Deloitte

May 21, 2021 / Comments Off on Future-proofing Cities in a Post-pandemic World with Deloitte

This article focuses on how cities can build resiliency in public health systems, government operations, and other city domains by focusing on four key capabilities— nimbleness, scalability, stability, and optionality. These recommendations are informed by a global survey of 167 cities conducted as part of the Smart City Solutions for a Riskier World research study […]

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The Future of Digital Workspaces with Lakeside

May 21, 2021 / Comments Off on The Future of Digital Workspaces with Lakeside

The future of digital workplaces hinges on one important factor: digital employee experience (DEX). The smoother the digital experience, the more productive employees can be. Conversely, the harder it is to access and use workplace technology, the less workers can do. More than a year spent supporting remote workers since the outbreak of Covid-19 has given […]

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