The Broadridge Next-Gen Technology Adoption Survey


To understand how financial services companies are adopting AI, blockchain, the cloud, and digital technologies; where they are investing most; and the returns they are generating, ESI ThoughtLab conducted a comprehensive survey on behalf of Broadridge in late 2020 of senior executives at 1,000 companies in eight financial subsectors across 18 countries. Financial services executives agreed that use of these next-gen technologies can significantly boost business performance and profitability.

The survey included questions to allow ESI ThoughtLab economists to develop a maturity framework to gauge how advanced companies are in their adoption of these emerging technologies.