ThoughtLab
Historically, most companies have treated employee and customer experience as separate challenges, managed in different departments across the organization. Customer experience (cx) has generally gotten more attention than employee experience (ex) because customers provide the revenue that keeps companies in business. Yet it seems obvious that happier, more productive employees will in turn deliver better […]
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The coronavirus pandemic has accelerated digital, social, economic, and demographic shifts across the world and across industries. Within the wealth and asset management industry, investor attitudes, needs, and expectations are undergoing lasting changes, and the playing field for investment providers is shifting. Investment providers will need to act quickly to compete in the next era […]
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This article focuses on how cities can build resiliency in public health systems, government operations, and other city domains by focusing on four key capabilities— nimbleness, scalability, stability, and optionality. These recommendations are informed by a global survey of 167 cities conducted as part of the Smart City Solutions for a Riskier World research study […]
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The future of digital workplaces hinges on one important factor: digital employee experience (DEX). The smoother the digital experience, the more productive employees can be. Conversely, the harder it is to access and use workplace technology, the less workers can do. More than a year spent supporting remote workers since the outbreak of Covid-19 has given […]
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Study will analyze how digital, social, regulatory, and economic shifts are permanently transforming the wealth and asset management industry May 20, 2021 (Philadelphia, PA) – ESI ThoughtLab, a leading global research firm, has joined forces with a coalition of leading wealth management firms, WealthTech innovators, and industry experts to analyze how digital, social, regulatory, and […]
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The ongoing pandemic has been a watershed event for businesses and their customers around the world, particularly for the wealth and asset management industry. The crisis has rapidly sped up digital, social, economic, demographic, and regulatory shifts that were already transforming the industry. But the pandemic also has prompted investors to reexamine their life priorities, investment plans, […]
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